Process Analytics Service Specialist
Metrohm is one of the world’s most trusted manufacturers of high-precision instruments for chemical analysis. Founded in 1943 by Bertold Suhner in Herisau, Switzerland, Metrohm has grown to an international company that supplies its products in more than 80 countries through more than 37 own subsidiaries and numerous exclusive distributors.
It's an exciting time at Metrohm USA!
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Process Analytical Specialist to join our field-based service team. The ideal candidate will be based in the central-eastern portion of Ohio and will cover a larger region that includes the Midwest to Virginia.
It’s your chance to be an integral part of dynamic team and make an immediate impact!
PROCESS ANALYTICS SERVICE SPECIALIST
As a successful Metrohm Process Analytics Service Specialist you will apply technical knowledge and expertise to resolve customer’s instrumentation issues and ensure optimal system performance. Assist with on-site service, including simple-to-complex repairs, installations/start-ups, preventive maintenance, and refresher training. Responsible to mentor aspiring field service specialists.
Essential Functions:
Ability to resolve customer issues (technical, application, knowledge gap) efficiently and effectively using technical knowledge and expertise.
Develops and maintains solid customer relationships; navigates and advises on customers’ operational and procedural business landscape.
Serves as a technical expert proficient in repairing, testing, installation, reading schematics and diagrams, and troubleshooting Metrohm process products.
Exercises discretion and sound judgment to determine the needs of the customer and provide the best possible solutions.
Investigates and tracks technical issues with equipment using the tools provided by Metrohm AG and Metrohm USA.
Uses advanced knowledge of chemistry and company products to mentor new employees, as well as employees interested in process analytics.
Responsible for proper maintenance of all company issued equipment, includes all electronic devices, company vehicle, field tool kits and equipment test kits.
Ability to continuously identify incremental improvement (time and cost reduction) opportunities in processes and service.
Ideal Experience and Education:
Associates Degree or equivalent in Process Analytical Instrumentation and/or four years hands on experience in the field of process analytics. Refinery and Chemical plant chemistry knowledge a must.
A strong understanding of basic chemistry for calibrating process instrumentation and for troubleshooting root cause failure analysis and application challenges while on site.
Area Council Certified OSHA Basic Training credentials a plus.
Additional requirements:
Valid driver’s license, stable credit history and successful drug screening.
Why Work for Us?
Our innovative, high quality products are found in laboratories of all kinds academic, industrial, research, quality control, processing, manufacturing and scale-up and all over the world, although our efforts concentrate on North America. As part of a global entity and growing organization you will be part of a progressive and high-energy team, focused on bringing quality products to market and excelling in quality customer service. We provide a professional, dynamic environment and offer competitive salaries with an excellent benefits package.
These benefits include:
Comprehensive Medical, Dental and Vision.
Basic life insurance and accidental death and dismemberment.
Short- and long-term disability.
Tuition reimbursement program.
Paid vacation, holidays, sick and personal days.
401k savings.
And more!
If you are interested in applying for this exciting opportunity, please submit your resume and cover letter for our consideration.
Metrohm USA, Inc. is an Equal Opportunity Employer. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.
Metrohm USA, Inc. is an E-Verify employer.
