Application Support Specialist (LC-MS/MS or CE)

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

APPLICATION SUPPORT SPECIALIST

• External Posting

• Location/Region: Kanto area

• Reports to: Senior Manager, Application Support

• Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

• By using sophisticated knowledge on science and mass spec technical skill set, the person support internal and external customers to drive our business.

1) Pre-sales activities

• Presentation at seminar and users meeting

• Consultation to prospects

• Sample analysis and demonstration to prospects

• Preparation of tech notes and application notes to promote our solution

• Customer visit with sales rep

• Technical support on new product launch

• Collaboration with key customers

2) Post-sales activities

• On-line customer support (phone and e-mail)

• Customer training (on-site and in-house)

• Trouble shooting

• Consultation on application

• Preparation of manuals

3) Internal activities

• Work as a member of global application network

• Education and coaching peers and junior chemists

• Sales training about new product (hardware and software)

4) Business trip

Education and/or Work Experience Requirements:

• Three or more years of experience of quantitation and qualitative analysis using LC-MS/MS or Capillary Electrophoresis.

• Experience of method development.

• Experience of operation on LC/MS or LC/MS/MS or Capillary Electrophoresis.

• Understands fundamental business environment

• Sales mindset

• Interactive communication skill for customers

• Effective communications/relationship skill within/across department

• Native speaking and writing skill of Japanese

• Intermediate level of English communication skill (TOEIC >650 is preferable)

• Travels are required

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out