Associate Field Service Engineer (CE/ LC/LCMS-MS)

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

ASSOCIATE FIELD SERVICE ENGINEER

• Field Service Engineer is responsible to maintain and install SCIEX products at both internal and external customer sites, including strategic accounts.

• Conducts maintenance service and/or installation of Capillary Electrophoresis, LC and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.

• Responds to customer support calls within an assigned territory.

Core Responsibilities

• Completes and successfully pass assigned training tasks on assigned products and responsibilities

• Working knowledge of Sciex and OEM products ( CE/ LC/ LCMS-MS )

• Experienced in performing high quality installation, repair and maintenance on mass spec instruments

• Assigned and responsible for customer satisfaction at strategic accounts

• Performs IQ/OQ and other qualification products. Includes training.

• Mentors and trains lesser experienced staff members

• Experienced in HPLC / CE installation and maintenance

• Performs preventive maintenance on select products

• Demonstrates and completes all administration duties

• Maintains own tool and parts inventory to ensure adequate supply

• Demonstrating the operations of the CE, LC-MS/MS instruments to customers

• Ensure that response time, down time and spares & consumables inventories at customer sites is tracking at acceptable levels

• Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate

• Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region

• Contribute to development, nurturing and retention of key customer base in the region

• Provide market intelligence and trends to the team

• Share business leads with the sales team

• Make timely escalations to the service leadership in order to get timely and relevant support for driving business in the region

Education and/or Work Experience Requirements:

• MSc/BE/ in Electronics or Instrumentation; Specialization in Analytical Instrumentation

• 6-8 years of relevant experience in Lifesciences or related industry

• In-depth understanding of analytical instrumentation in research, specific to mass spectrometry

• He/she should have hands on experience related to instruments like CE,Mass Spec, HPLC, etc

• Exposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable

• Excellent communication skills (written and oral)

• Demonstrated experience of being a team player

• Good command over the English Language

• Proficiency in MS-Office

• Flexibility to travel frequently at short notice

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.