Field Customer Support Specialist (HPLC, LC-MS)

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

FIELD CUSTOMER SUPPORT SPECIALIST

Waters Prague are hiring!

Job Description

As a Field Customer Support Specialist, you will play a key and crucial role in supporting our customers across the Czech Republic region.

• Our Customer Service Coordinators schedule preventative maintenance for our Field Customer Support Specialists at customer sites. In addition to this our Customer Service Coordinators support the field organization with information about contracts, assets, inventory, and shipments of parts.

• Our instrumentation is a fundamental measuring device used by our customers to continue doing their critical work which could be developing new medicinal therapies to advance human health, newborn screening or ensuring the safety of our food and drink.

• Our Field Customer Support Specialist team are proud of the work they do and how they are contributing to the important work of our customers!

Responsibilities

An overview of your responsibilities:

• Building, developing, nurturing, and maintaining strong and meaningful customer and internal relationships.

• Tracking deliveries, updating orders and priorities and inventory management.

• Scheduling engineers for Performance Maintenance visits within Czech Republic and informing customers throughout the process.

• Managing your own sales opportunities, creating quotations for billable jobs and identifying further service opportunities for the customer.

The success of the role is measured on your ability to plan, coordinate, and organise tasks that will ensure that our service delivery is seamlessly effective and efficient, leaving our customers with a positively memorable experience.

Within the role you will build on your customer service and sales skills and have the opportunity to undertake training to support you in the role as well as build on your sales skills which could lead to roles with our Inside Sales teams and Service Sales teams.

Qualifications

• Customer focused, self-motivated individual with excellent communication skills.

• Strong Team Player, who enjoys working closely with diverse personalities and cross functional groups across a variety of cultures.

• Desire to expand knowledge, learn, grow, and develop in a fast-moving business environment.

• Good computer skills, ability to work with MS Office, SAP, and CRM systems.

• Fluent in Czech, and a professional knowledge of English.

In return you will receive:

• Competitive salary.

• Company Car.

• 25 days annual leave.

• Retirement Insurance.

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs.